Frequently Asked Questions

Everything you need to know about our premium artisanal chocolates and delivery services.

How do you ensure the chocolate doesn't melt during shipping?

We use specialized thermal-insulated packaging and eco-friendly gel ice packs for all orders during warmer months or when shipping to hot climates to ensure your treats arrive in perfect condition.

Are your chocolate products fair trade and ethically sourced?

Yes, Divine Chocolate is committed to 100% ethical sourcing. We work directly with cocoa farmers to ensure fair wages, sustainable farming practices, and no child labor in our supply chain.

Do you offer vegan or dairy-free options?

Absolutely. We have a dedicated range of high-percentage dark chocolates and oat-milk based bars that are 100% vegan-friendly and dairy-free.

What is the shelf life of your artisanal truffles?

Because we use fresh ingredients and no artificial preservatives, our truffles are best enjoyed within 4 weeks of delivery. Solid chocolate bars have a shelf life of up to 12 months.

Can I customize a chocolate gift box?

Yes, our 'Build Your Own Box' feature allows you to select your favorite flavors and include a personalized handwritten note for the ultimate gifting experience.

What is your return policy for food items?

Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 48 hours for a replacement or refund.