Returns & Refunds Policy

Due to the perishable nature of our artisanal chocolate, we are unable to accept returns for items that have been opened or tampered with. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund.

1

Contact Support

Email our customer care team with your order number and a brief explanation of the issue regarding your chocolate purchase.

2

Provide Documentation

Attach clear photos of the damaged packaging or incorrect items to help us process your claim quickly.

3

Evaluation

Our quality assurance team will review your request within 48 hours to determine if it meets our freshness and safety standards for a refund.

4

Resolution

Once approved, we will either ship a fresh replacement immediately or issue a credit back to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing